Megha is the co-leader of McKinsey’s Global payment practice. Her expertise lies in retail banking and payments, with a focus on growth, retail banking advanced analytics work. Her expertise lies in retail banking, advanced analytics, and digital banking.
Megha led a multi-year partnership with a large UK bank to deliver $50bn+ AUM book growth, while helping the bank launch new services that required the development of multiple marketing campaigns, working with regulators to scale the UK’s first ever hybrid advice journey, while improving advisor productivity. Megha has also led group strategy (including portfolio strategy reviews, overall strategic vision and investor communication support) for large retail banks across the UK, Ireland and Middle East.
Through Megha’s work in advanced analytics (AA), she has led an end-to-end transformation of a Scandinavian retail bank. This project involved modelling, setting up a save desk, and creating ongoing governance and reporting structures. She led the data-transformation strategy, and capability road map for a large European bank, and led an AA strategy and pricing excellence implementation, leveraging 360 degrees of customer data and deep AA-driven elasticity/preference insights for a European bank.
In the digital space, she led the design of a CRM/customer touchpoint and digital marketing agenda for a leading UK lender. She developed the full blueprint for a digital attacker strategy-providing loans, saving accounts, and credit cards to customers and SMEs for one of Israel’s leading banks. She also led the digital transformation of one of the United Kingdom’s largest banks, including defining the organisational structure, identifying the talent required, and shaping the training programme to bring about the cultural shift.
Megha also leads McKinsey’s partnership with Financial Alliance for Women, promoting financial inclusion, patterning 60+ global banks. Megha also leads McKinsey’s Rose Review, a private-public sector alliance to accelerate female entrepreneurship.
Prior to joining McKinsey, Megha worked for six years for Capital One in the United Kingdom and Canada. She joined McKinsey after working for Travelex as Global Director of Digital Transformation.