An expert in digital and customer experience, Oliver supports B2B and B2C companies with their digital and commercial transformations. He is a global leader of McKinsey’s Insight Solutions and Agile Insights work, and co-leader of our digital customer experience work within our Marketing & Sales Practice.
Oliver’s recent client engagements include:
- leading a holistic 2-year customer-experience transformation (including diagnostic, strategy, setup of a global customer-experience factory, and local implementation) at a leading European energy provider, reducing cost-to-serve by a double-digit percentage and realizing agile ways of working at scale throughout the company
- developing a digital sales boost and capability-building program for a leading European telecommunications company, doubling both traffic and conversion and increasing online sales by 500 percent in 9 months
- supporting the digital strategy and leading a series of customer-experience sprints to define digital priorities for an international B2B industrial company, tackling a €2 billion digital value pool toward 2025
- developing an omnichannel strategy and e-commerce transformation program for a major European fashion retailer, moving stagnating sales numbers back onto a sustainable growth track
Alongside his client activities, Oliver shares his passion for music as leader of several McKinsey bands, staging 30-plus concerts over the last 10 years, including an annual charity concert for the humanitarian aid organization Welthungerhilfe.